Terms and Conditions of Service for AllesPlaya

Terms and Conditions

These Terms and Conditions (“Terms”) govern the use of all services provided by AllesPlaya, including, but not limited to, transportation reservation services arranged through our website, mobile applications, and customer service channels. By accessing or using our services, you agree to be bound by these Terms.


  1. Service Overview
    • AllesPlaya facilitates transportation reservation services on behalf of independent, licensed transportation providers (“Operators”) to individual users. We do not provide transportation services ourselves but act as an intermediary between users and Operators. By using our services, you acknowledge that any transportation services provided by Operators are separate agreements between you and the Operator.


  1. Eligibility
    • You must be 18 years of age or older to use our services. By using our website, mobile applications or contact us via other channels, you represent that you have the legal capacity to enter into these Terms.


  1. Reservations
    • Reservations for transportation services are valid only for the specified time and date. Changes to reservations may result in rate adjustments and additional charges.


  1. Service Specifics
    • Airport Transportation: Reservations for airport transportation require advance booking and adherence to recommended pickup times. Customers are responsible for being ready within the designated pickup window.


    • Travel Times: Actual travel times may vary due to factors such as traffic and weather conditions.


    • Day of Travel Contact: Customers must provide a valid contact number for the day of travel to assist Operators during the pickup process.


  1. Payments
    • Payment for services and transportation fees are processed at the time of booking. Additional charges, including tolls and taxes, may apply.


  1. Cancellations and Refunds
    • Customers may cancel reservations up to 24 hours before the scheduled pickup time for a full refund. Cancellations made less than 24 hours in advance may not be eligible for a refund. Refund processing times may vary depending on the payment method.In the event of a cancellation, a 10% administrative fee shall be retained.


  1. Liability and Responsibilities
    • AllesPlaya is not liable for unused reservations, customer errors, or damages to personal belongings during transportation. Customers are responsible for providing accurate information and securing their belongings during the trip.


  1. Safety and Compliance
    • Customers must comply with safety regulations, including wearing seatbelts and adhering to operator instructions. AllesPlaya reserves the right to refuse service to individuals who do not comply with safety regulations or legal requirements.


  1. Feedback and Complaints
    • We value customer feedback and encourage users to report any issues or concerns regarding our services. We will endeavor to address and resolve complaints in a timely manner.


  1. Modification of Terms
    • AllesPlaya reserves the right to modify these Terms at any time without prior notice. Continued use of our services constitutes acceptance of the modified Terms.


By using AllesPlaya’s services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree to these Terms, please do not use our services.