FAQ

The best way is through our website click here Booking or by contacting the following number +52 984 151 4836

We suggest booking your ride 24 hours in advance, so we can ensure we can provide you with the service.

We are monitoring the flight 2 hours in advance to know exactly at what time you will arrive.

If your inbound flight is delayed or cancelled, please call or send a Whatsapp +52 984 151 4836 as soon as posible.

If you need to change your arrival or departure, please call us as soon as possible or send us a Whatsapp +52 984 151 4836. 24 hours prior your depature.

Cancellations within 48 hours of departure will be fully refunded.

In case of “No Show”, you will be charged the full price.

We follow the luggage airlines policy. Each person is allowed two checked bags and two carry-on items.

Contact us if you have an oversized or extra luggage.

Yes, you may. During the transfer your pet must be in a kenneled.

Yes, the driver can stop at a convenience store, OXXO or any other grocery store for an additional cost of $35 USD per hour. Please let us know when you are making the reservation or 48 hours in advance.

In case you can’t find your location, contact us directly or click the following link Get Anywhere 

All our drivers have a Federal Drivers License. Our team carefully selected and approved all our drivers, to give a safe ride and the best service in the Riviera Maya.

Tipping is optional. A suggestion is a 10 to 15%.

We offer complimentary children seats and booster seats. Please let us know when booking or by contacting us in advance. 

The car seat must be secured by the customer due to insurance regulations.

Yes, we do, We will provide you with transportation to the activities you want to do or any event where you want to go. For these we have 3 options: Tours, Get Anywhere and Special Events.

Yes, we can, there is no adicional fee,  the driver will pick up the last arrival first and then pick up the other group. Please let us know in advance by calling or sending a WhatsApp to +52 984 151 4836

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